Q: What are the various methods to contact your customer support team?
A: Our customer support team can be accessed via a number of channels. You may give us a call on our landline at +44 (0)20 30 04 92 92 or drop us an email at [email protected]. Additionally, we provide support via WhatsApp on +44 (0)75 92 92 31 31. For text message support, please reach us at 075 33 01 8000.
Q: Do you offer online assistance?
A: Indeed, we provide online support. You can interact with us via the chat feature on our website. To initiate a conversation with one of our customer service representatives, simply click on the chat bubble icon positioned at the bottom right corner of our website.
Q: What are the operating hours of your customer service team?
A: Our customer service team is available from 9:30 am to 5:30 pm, from Monday to Friday, excluding bank holidays. However, you can send us messages via email, our website's chat feature, WhatsApp, or text message outside these hours. We ensure to respond as soon as we resume operations.
Q: Is there any specific subject line I should include when sending an email?
A: Although a specific subject line is not obligatory, it would be helpful to include a concise summary of your query or issue. This allows us to address your concern more efficiently.
Q: Can I transmit images or files through your website's chat feature?
A: Yes, you can definitely send images or files through our website's chat widget. If you encounter any issues while doing so, our customer service team is ready to guide you through an alternative method.
Q: How soon can I anticipate a response?
A: We endeavour to respond to all queries as expeditiously as possible. For live channels such as WhatsApp and text messages, you might even receive responses within a few minutes. However, for most other methods, the general response time is typically within 24 hours, although this could vary based on the volume of inquiries we're handling at a given time.
Additionally, we encourage you to try our AI-powered live chat service. Unlike typical bots, our AI chat service is highly intelligent and knowledgeable. It is trained daily with up-to-date information about all our products, including newly developed ones, and all our services. It can effectively answer almost any question you may have about Hi-Line. As we continually monitor and improve its interactions, your usage of the AI chat service will greatly assist us in refining and enhancing its capability. Try it out and be a part of our journey towards improvement!
Contact details:
Landline: +44 (0)20 30 04 92 92
Email: [email protected]
WhatsApp Chat: +44 (0) 75 92 92 31 31
Text message support number: +44 (0) 75 33 01 8000 (For text messages only)
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