Default Return Address for Hi-Line Lighting

Return Address Guidelines for Hi-Line Lighting Ltd

Ensuring a smooth return process for our products is a top priority at Hi-Line Lighting Ltd. If you need to return an item, it’s important to follow our specific guidelines to avoid any complications with your return. Please remember not to return anything without an RMA number, as it may risk being lost.

Here’s everything you need to know:

Our Return Address: Please direct all returns to the following address, or to the address advised to you in the email you received when you requested an RMA number. Please note that depending on your situation, you may need to return the item to a different warehouse than the default one.

HI-LINE LIGHTING LTD
C/O BIG YELLOW STORAGE
163 LONDON ROAD
KINGSTON UPON THAMES
SURREY
KT2 6NU
UNITED KINGDOM

Key Points for a Successful Return:

1. RMA Number: Securing a Return Merchandise Authorization (RMA) number from us is crucial before sending your item back. Returns without an RMA number are at risk of being lost, and we cannot take responsibility for these items. To obtain your RMA, contact us via email or WhatsApp chat.
2. Address Verification with Courier: Before dispatching your return, check with your chosen courier service to ensure that "HI-LINE LIGHTING LTD" and "C/O BIG YELLOW STORAGE" are prominently included in the address. Omission of these details may result in your parcel being refused or lost. It's also advisable to confirm that our address is compatible with your courier to prevent delivery issues.
3. Include the RMA Number: Make sure to include your RMA number with your return package. This number is essential for us to identify and process your return efficiently.

Collection Policy:

Please note, our facility at Big Yellow Storage is not a retail shop and does not allow for product browsing or unscheduled visits. Collections are available for orders placed online, but only after receiving an email from us with specific instructions on how to collect your order. This process ensures that your items are ready and waiting for you upon arrival, providing a seamless and efficient collection experience.

By adhering to these guidelines, you can help ensure that your return is processed smoothly and without delay. We appreciate your attention to detail and your cooperation in following these steps.

If you're seeking answers or guidance on obtaining an RMA number or instructions for collection, our customer support team is ready to assist you. We've also compiled helpful information about RMAs in our dedicated article. Feel free to refer to it for further clarification. Should you have any questions regarding the process, don't hesitate to contact us.

Visit our website for immediate assistance and more information: www.hiline-lighting.co.uk.