Q: Do the prices on your website include VAT?
A: No, the prices shown on our website are exclusive of VAT. We display the base price, and for clarity, the price including VAT is also provided in brackets.
Q: How is VAT calculated on your products?
A: VAT is computed at the standard UK rate of 20% and is added to the base price of the item. For example, a product with a base price of £40.00 would have £8.00 VAT, bringing the total to £48.00.
Q: If I'm ordering from outside the UK, do I need to pay VAT?
A: If your order is being shipped outside the UK, or you've arranged for its collection from our warehouse using DHL, FedEx, or UPS (these are the only couriers we accept for self-arranged collections), then UK VAT will not be charged. However, please be aware that local taxes and customs duties in your country may apply, which we are not responsible for.
Q: What if I decide to collect my order in person?
A: If you choose to personally collect your order, irrespective of where you reside, UK VAT will be applicable.
Q: What if my billing address is outside the UK but my delivery address is in the UK?
A: In cases where the billing address is outside the UK, but the delivery address is within the UK, the full amount of the UK VAT will be applied.
Q: Is the VAT amount clearly stated during checkout?
A: Yes, during the checkout process, the cost of the items, the VAT amount, and the total cost including VAT are clearly itemised.
Q: Can VAT-registered businesses reclaim the VAT paid on purchases?
A: Yes, VAT-registered businesses can typically reclaim the VAT paid on purchases. We provide a detailed invoice including VAT, which can be used for this purpose. However, the procedure for reclaiming VAT would be subject to the VAT laws and regulations of your respective country.
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