Updated Warranty Guidelines for LED Lighting in Harsh Environments

Modified on Fri, 26 Apr 2024 at 04:34 PM

In light of the specific requirements and conditions associated with the use of our LED lighting products in garden settings, we hereby outline the comprehensive adjustments to our warranty terms. These adjustments are applicable to all LED drivers, LED strips, and neon flex products intended for outdoor garden use:

  1. Outdoor Installation of Drivers: LED drivers installed outdoors must be housed within IP-rated protective enclosures. A failure to adhere to this guideline limits the warranty to 1 year due to the increased risk of weather-related damage.
  2. Extended Warranty with Protective Housing: Installation of drivers outdoors in suitable IP-rated protective boxes extends the warranty to a maximum of 2 years.
  3. LED Strips and Neon Flex for Harsh Environments: The warranty for LED strips and neon flex used in gardens, underwater settings, saunas, and other challenging conditions is limited to 2 years for products rated IP68, contingent upon proper installation and adherence to their IP rating for optimal water and dust resistance. Products rated IP67 or IP65 are subject to a 1-year warranty. Please note, products with a rating below IP65 are not eligible for warranty coverage in such environments.
  4. Compliance with IP Rating Specifications: The warranty is valid only if the products are used within the limits of their specified IP ratings. Misuse or exposure to conditions beyond their rated capacity will result in warranty voidance.
  5. Installation Quality: The warranty does not cover damages resulting from improper installation, including but not limited to, exposure to excessive moisture, physical damage, or incorrect cabling leading to voltage drops.
  6. General Terms: These warranty conditions are supplementary to our general warranty terms and provide specific guidelines for garden installations. They are designed to ensure that our products are used appropriately and maintain their performance and durability in outdoor settings.


We recommend reviewing these terms carefully and adhering to the specified guidelines to ensure your garden lighting installation remains covered under our warranty policy. For complete details on our warranty terms and conditions, please visit our official website: www.hiline-lighting.co.uk.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article